1. Introduction
Welcome to Fixxer ("Fixxer", "we", "our", "us"). Fixxer is a South African online marketplace that connects customers with verified tradespeople for home maintenance, repairs, installations and related services.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).
2. Scope
This Policy applies to:
- Website visitors
- Customers
- Tradespeople
- Business customers
- Mobile application users
- Anyone interacting with Fixxer
3. Information We Collect
Information you provide
- Name
- Email address
- Phone number
- Physical address
- Identity verification information
- Business information
- Trade qualifications
- Certifications and licences
- Profile photographs
- Reviews
- Messages
- Support requests
Information collected automatically
- Device information
- Browser information
- IP address
- Cookies
- Approximate location
- Usage analytics
Payment information
Payments are processed by trusted third-party payment providers. Fixxer may store transaction records but does not intentionally store full payment card details.
4. How We Use Information
We use personal information to:
- Create and manage accounts
- Verify identities and professional credentials
- Match customers with tradespeople
- Process bookings
- Facilitate secure messaging
- Process payments and escrow
- Prevent fraud
- Improve our services
- Send service notifications
- Provide customer support
- Comply with legal obligations
5. Verification
To improve trust and safety, Fixxer may verify:
- Identity
- Trade qualifications
- Professional registrations
- Licences
- Business registrations
- Banking information
- References
6. Reviews
Customers may leave reviews after completed jobs. Reviews may be displayed publicly with profile information.
7. Information Sharing
We may share information with:
- Payment processors
- Identity verification providers
- Cloud hosting providers
- Analytics providers
- Customer support providers
- Legal authorities where required by law
We never sell your personal information.
8. Cookies
Fixxer uses cookies to:
- Maintain login sessions
- Remember preferences
- Measure website performance
- Improve user experience
9. Security
We use appropriate technical and organisational measures including encryption, secure authentication, access controls and monitoring.
10. Data Retention
We retain personal information only for as long as necessary to provide services, comply with legal obligations and resolve disputes.
11. Your Rights
Under POPIA you may:
- Access your information
- Correct inaccurate information
- Request deletion where applicable
- Object to certain processing
- Withdraw consent where applicable
- Lodge a complaint with the Information Regulator
12. International Transfers
Where services are hosted outside South Africa, we implement appropriate safeguards for international transfers.
13. Children's Privacy
Fixxer is not intended for persons under 18 years of age.
14. Changes
We may update this Privacy Policy from time to time. Material changes will be communicated through appropriate channels.
15. Contact
Email: privacy@fixxer.co.za
Website: https://www.fixxer.co.za