How It Works
One WhatsApp message. Six simple steps. Job done.
Here's exactly what happens between “something's broken” and “problem solved” — so you know what to expect at every step.
- Step 1
Send us a WhatsApp message
Tell Fixxer what needs doing, in your own words — “my geyser is leaking”, “I need two rooms painted”, “the oven died”. Add a photo or voice note if it helps. There's no app to download and no account to create; if you can message a friend, you can book a tradesman.
- Step 2
We scope the job with you
Right there in the chat, we ask a few quick questions — where you are, when suits you, what the problem looks like. It takes a minute or two, and it means the tradesperson who arrives already knows exactly what the job involves.
- Step 3
Get matched with a vetted tradesman
Fixxer matches you with a nearby tradesperson who has passed our vetting: verified identity, checked qualifications and licences, confirmed references and a track record of reviewed jobs. You'll see their profile, rating and reviews before you commit to anything.
- Step 4
Approve the quote, lock in the time
You receive a clear, upfront quote in the chat. Happy? Accept it and the job is booked. Your payment goes into Fixxer's secure holding — not the tradesman's pocket — so both sides are protected from day one.
- Step 5
Job done — payment released
The tradesman arrives on time and does the work. Once you confirm you're happy with the result, Fixxer releases the payment. No cash changing hands, no awkward negotiations, no paying for half-finished work.
- Step 6
Rate the job, help the next homeowner
Leave a quick rating and review in the same chat. Reviews on Fixxer only come from real, completed jobs — they keep quality high and help the best tradespeople rise to the top.
Good To Know
Answering your questions.
Still wondering about something? Ask us directly — on WhatsApp, naturally.
Do I need to download anything?
No. Fixxer runs entirely on WhatsApp, which you almost certainly already have. Send one message and you're in.
How are tradespeople vetted?
Before joining Fixxer, every tradesperson goes through identity verification, checks on trade qualifications and licences, business registration checks where applicable, and reference confirmation. Only after passing do they receive jobs — and ongoing reviews keep them accountable.
When do I pay, and is my money safe?
You pay when you accept the quote, but the money is held securely by Fixxer — not paid to the tradesperson. It's only released once you confirm the job is done to your satisfaction.
What if something goes wrong with the job?
Because payment is held until you're satisfied, you're never stuck paying for bad work. Flag any issue in the chat and Fixxer's support team will step in to resolve it.
What does Fixxer cost me as a homeowner?
The quote you accept is the price you pay — no hidden fees. Fixxer earns a commission from the completed transaction, so we only do well when your job goes well.
Ready when you are.
The first step takes about ten seconds. The rest is on us.